ADHD Plus Health aims to provide high-quality, respectful and safe healthcare services. We welcome feedback and take complaints seriously. Making a complaint will not result in a patient being treated unfairly or disadvantaged in their care.
Complaints may be submitted:
By email: support@adhdplushealth.com
By telephone: +44 20 3637 7139
Complaints should ideally include:
A representative may complain on behalf of a patient where appropriate authority or consent has been provided.
Complaints will be reviewed fairly and appropriately. The investigation may involve:
Confidentiality will be respected throughout the process.
Complaints and feedback may be reviewed to identify:
Relevant actions will be recorded and monitored where appropriate.
If a complainant remains dissatisfied, information will be provided about any appropriate further review or external escalation route applicable to the service.
