We understand that circumstances may change and that patients may sometimes need to cancel or rearrange appointments. This policy explains how cancellations, missed appointments, rescheduling and refunds are managed
If you need to cancel an appointment, please contact ADHD Plus Health as early as possible.
Where the required notice is provided, the patient may be offered:
according to the service purchased and our current booking terms.
Where an appointment is cancelled with less than the required notice, ADHD Plus Health may retain some or all of the appointment fee. This reflects clinical time that was reserved and may not be possible to offer to another patient at short notice.
If a patient does not attend a confirmed appointment without prior notice, the appointment may be treated as a non-attendance. The appointment fee may be non-refundable. Where repeated non-attendance affects the safe provision of treatment, ADHD Plus Health may review whether ongoing care can appropriately continue.
Patients should attend appointments on time. Where a patient arrives significantly late, the clinician may:
The normal fee may still apply where clinical time was reserved.
Where an assessment involves several stages, administrative preparation, questionnaire review, clinician preparation, report preparation or other work may begin before the final appointment. If a patient cancels after part of the service has already been provided, any refund may be adjusted to reflect work already completed.
Where a refund has been approved, it will normally be returned using the original payment method.
Banking or payment-provider processing times may be outside ADHD Plus Health’s control.
We recognise that serious illness, emergencies and other exceptional situations may occur. ADHD Plus Health may exercise reasonable discretion regarding fees or rescheduling where appropriate.
Where ADHD Plus Health needs to cancel an appointment, reasonable efforts will be made to:
ADHD Plus Health will not apply a patient cancellation charge where the cancellation is made by the clinic.
